At Chubb Travel Insurance our aim is to process your claim as quickly as possible.
On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.
Chubb Travel Insurance Customer Service
Hotline: +62 1500 257
Mondays - Fridays, 8:30 a.m. - 5:30 p.m. Jakarta time (excluding public holidays)
Should you have any query in relation to your claim including a status update please contact our Claims at email@example.com remembering to quote your policy and claim number.
All claims are required to be submitted with the following supporting documents:
In addition, the following additional supporting documents are required based on the type of claim you are submitting
|Benefit Being Claimed For
|Proof of Loss Documents
|Total Permanent Disability
|Overseas Medical Expenses
Post Journey Medical Expenses in Indonesia
Return of Minor Children
Emergency Travel Expenses
Emergency Phone Calls (Related with Medical Evacuation)
|Overseas Hospital Confinement
Domestic Hospital Confinement
|Flight Delay or Misconnection
|Lost Luggage (including Laptop, Golf Equipment,
Loss of Money or Travel Documents
|Own Risk for Rental Car