Process your claims as fast as possible
Details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.
At Chubb Travel Insurance our aim is to process your claim as quickly as possible.
On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.
For claims assistance please call/email our Customer Service
Chubb Travel Insurance Customer Service
Hotline: +62 1500 257
Mondays - Fridays, 8:30 a.m. - 5:30 p.m. Jakarta time (excluding public holidays)
Email: travel.id@chubb.com
What to do when faced with an event that is insured under your policy:
- In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Insurance.
- For travel or baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay.
- For checked-in baggage loss, damage or theft, immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage baggage report from the airline or carriers’ representative.
- Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
- All losses under travel documents must be reported to local authorities and written acknowledgment obtained.
- For liability claims do not make any admission or offer. Request the claim against you be put in writing.
How to submit your claim
- You need to submit your claim within 30 days of the event giving rise to your claim.
- Alternatively, you can download a copy of our Chubb Travel Insurance claim form.
- Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
- Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
- For prompt assessment of your claim submit your claim form and supporting documentation by emailing to travel.id@chubb.com. Alternativly you can submit your claim via post.
- Once submitted you should expect to receive confirmation of your claim number within 3 working days for emailed claims and within 5 working days for posted claims after we receive the documents.
Should you have any query in relation to your claim including a status update please contact our Claims at travel.id@chubb.com remembering to quote your policy and claim number.
Required documents to submit in support of your claim submission
All claims are required to be submitted with the following supporting documents:
- Completed claim form
- Travel booking confirmation and itinerary
In addition, the following additional supporting documents are required based on the type of claim you are submitting
| Benefit Being Claimed For | Proof of Loss Documents |
|---|---|
| Accidental Death |
|
| Permanent Disablement |
|
| Total Permanent Disability |
|
| Overseas Medical Expenses Post Journey Medical Expenses in Indonesia |
|
| Compassionate Visit Return of Minor Children Emergency Travel Expenses Emergency Phone Calls (Related with Medical Evacuation) |
|
| Overseas Hospital Confinement Domestic Hospital Confinement |
|
| Personal Liability |
|
| Trip Postponement Trip Cancellation Trip Curtailment |
|
| Flight Delay or Misconnection Overbooked Flight |
|
| Luggage Delay |
|
| Lost Luggage (including Laptop, Golf Equipment, Loss of Money or Travel Documents |
|
| Own Risk for Rental Car |
|
| Hijack Inconvenience |
|
| Home Contents |
|