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  • What is covered?
  • What is not covered?
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  • Where can I travel?
  • Who is covered?

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Chubb Assistance

FAQs

  • Types of Plan & Eligibility
  • Schengen Visa
  • Medical Cover
  • Baggage Cover
  • Sports and Sporting Equipment
  • Trip Cancellation
  • General

Policy Wording Domestic

Policy Wording Schengen

Domestic

Policy Wording International

Schengen

International

Incurs medical expenses in Indonesia within 31 days after the end of the journey.

Covers loss of or damage to insured home content caused by fire during the journey.

Cover outpatient and in-patient medical expenses due to an accident or sickness whilst travelling.

Chubb Assistance provides Medical and Trip Assistance for 24 hours.

Pay a lum sum cash benefit in case of loss of life or permanent total disability due to accident whilist travelling.

Cover unredeemable travel and accomodation expenses paid in advance prior travelling overseas

Accidental Death & Permanent Total Disablement

IDR1,625,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR2,600,000,000
 

Post Journey Medical Expenses in Indonesia

IDR32,500,000
 

Trip Cancellation (30 days before departure day)

IDR65,000,000
 

Trip Curtailment

IDR39,000,000
 

Flight Delay

IDR650,000/6hrs
Max IDR9,750,000
 

Travel Misconnection

IDR650,000/6hrs
Max IDR9,750,000
 

Baggage Delay

IDR650,000/6hrs
Max IDR9,750,000
 

Overbooked Flight

IDR650,000/6hrs
Max IDR9,750,000
 

Checked In Baggage + loss

Max IDR19,500,000
(IDR6,500,000/item)
 

Damage or loss of golf equipment

IDR5,200,000
 

Hole in One

IDR3,900,000
 

Loss of Money & Travel Documents

Max IDR13,000,000
(Money IDR2,600,000)
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

Actual Cost
 

Home Content Due to Fire Only

IDR65,000,000
 

Personal Liability

IDR2,600,000,000
 

View Full Coverage

Accidental Death & Disability

IDR325,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR325,000,000
 

Post Journey Medical Expenses in Indonesia

Not Applicable
 

Trip Cancellation (30 days before departure day)

IDR13,000,000
 

Trip Curtailment

IDR13,000,000
 

Flight Delay

IDR650,000/6hrs
Max IDR1,300,000
 

Travel Misconnection

Not Applicable
 

Baggage Delay

IDR650,000/6hrs
Max IDR1,300,000
 

Overbooked Flight

Not Applicable
 

Checked In Baggage + loss

Max IDR9,100,00
(IDR6,500,000/item)
 

Damage or loss of golf equipment

Not Applicable
 

Hole in One

Not Applicable
 

Loss of Money & Travel Documents

Not Applicable
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

IDR325,000,000
 

Home Content Due to Fire Only

Not Applicable
 

Personal Liability

IDR195,000,000
 

View Full Coverage

Cover additional expenses and non-refundable travel and accomodation expenses if you have to return to Indonesia ahead of the schedule return date

Accidental Death & Disability

IDR650,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR650,000,000
 

Post Journey Medical Expenses in Indonesia

IDR13,000,000
 

Trip Cancellation (30 days before departure day)

IDR32,500,000
 

Trip Curtailment

IDR13,000,000
 

Flight Delay

IDR650,000/6hrs
Max IDR5,200,000
 

Travel Misconnection

Not Applicable
 

Baggage Delay

IDR650,000/6hrs
Max IDR5,200,000
 

Overbooked Flight

Not Applicable
 

Checked In Baggage + loss

Max IDR10,400,00
(IDR6,500,000/item)
 

Damage or loss of golf equipment

IDR2,600,000
 

Hole in One

IDR1,300,000
 

Loss of Money & Travel Documents

Not Applicable
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

Actual Cost
 

Home Content Due to Fire Only

Not Applicable
 

Personal Liability

IDR455,000,000
 

View Full Coverage

Cover you for the loss or stolen golf equipment during your trip. We pay up to a maximum of IDR 6,500,000/item.

Cover you for the loss or stolen baggage and personal effect during your trip. We pay up to a maximum of IDR 6,500,000/item.

Accidental Death & Disability

IDR1,300,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR1,300,000,000
 

Post Journey Medical Expenses in Indonesia

IDR19,500,000
 

Trip Cancellation (30 days before departure day)

IDR65,000,000
 

Trip Curtailment

IDR32,500,000
 

Flight Delay

IDR650,000/6hrs
Max IDR6,500,000
 

Travel Misconnection

IDR650,000/6hrs
Max IDR6,500,000
 

Baggage Delay

IDR650,000/6hrs
Max IDR6,500,000
 

Overbooked Flight

IDR650,000/6hrs
Max IDR6,500,000
 

Checked In Baggage + loss

Max IDR13,000,000
(IDR6,500,000/item)
 

Damage or loss of golf equipment

IDR3,900,000
 

Hole in One

IDR2,600,000
 

Loss of Money & Travel Documents

Max IDR13,000,000
(Money IDR2,600,000)
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

Actual Cost
 

Home Content Due to Fire Only

IDR65,000,000
 

Personal Liability

IDR1,300,000,000
 

View Full Coverage

Cover you for flight delays due to strikes, adverse weather condition or mechanical breakdowns fo aircraft. A benefit is payable for each consecutive 6 hour of delay.

Accidental Death & Disability

IDR1,625,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR2,600,000,000
 

Post Journey Medical Expenses in Indonesia

IDR32,500,000
 

Trip Cancellation (30 days before departure day)

IDR65,000,000
 

Trip Curtailment

IDR39,000,000
 

Flight Delay

IDR650,000/6hrs
Max IDR9,750,000
 

Travel Misconnection

IDR650,000/6hrs
Max IDR9,750,000
 

Baggage Delay

IDR650,000/6hrs
Max IDR9,750,000
 

Overbooked Flight

IDR650,000/6hrs
Max IDR9,750,000
 

Checked In Baggage + loss

Max IDR19,500,000
(IDR6,500,000/item)
 

Damage or loss of golf equipment

IDR5,200,000
 

Hole in One

IDR3,900,000
 

Loss of Money & Travel Documents

Max IDR13,000,000
(Money IDR2,600,000)
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

Actual Cost
 

Home Content Due to Fire Only

IDR65,000,000
 

Personal Liability

IDR2,600,000,000
 

View Full Coverage

Cover you each consecutive 6 hour of delay due to the flight you are booked on being overbooked.

Accidental Death & Disability

IDR325,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR325,000,000
 

Post Journey Medical Expenses in Indonesia

Not Applicable
 

Trip Cancellation (30 days before departure day)

IDR13,000,000
 

Trip Curtailment

IDR13,000,000
 

Flight Delay

IDR650,000/6hrs
Max IDR1,300,000
 

Travel Misconnection

Not Applicable
 

Baggage Delay

IDR650,000/6hrs
Max IDR1,300,000
 

Overbooked Flight

Not Applicable
 

Checked In Baggage + loss

Max IDR9,100,00
(IDR6,500,000/item)
 

Damage or loss of golf equipment

Not Applicable
 

Hole in One

Not Applicable
 

Loss of Money & Travel Documents

Not Applicable
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

IDR325,000,000
 

Home Content Due to Fire Only

Not Applicable
 

Personal Liability

IDR195,000,000
 

View Full Coverage

The Company will indemnify Insured person for Celebration Cost if Insured person wins Hole in One on Golf Tournament in overseas.

Cover you if your baggage is delayed for more than 6 hours.

Accidental Death & Disability

IDR650,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR650,000,000
 

Post Journey Medical Expenses in Indonesia

IDR13,000,000
 

Trip Cancellation (30 days before departure day)

IDR32,500,000
 

Trip Curtailment

IDR13,000,000
 

Flight Delay

IDR650,000/6hrs
Max IDR5,200,000
 

Travel Misconnection

Not Applicable
 

Baggage Delay

IDR650,000/6hrs
Max IDR5,200,000
 

Overbooked Flight

Not Applicable
 

Checked In Baggage + loss

Max IDR10,400,00
(IDR6,500,000/item)
 

Damage or loss of golf equipment

IDR2,600,000
 

Hole in One

IDR1,300,000
 

Loss of Money & Travel Documents

Not Applicable
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

Actual Cost
 

Home Content Due to Fire Only

Not Applicable
 

Personal Liability

IDR455,000,000
 

View Full Coverage

Cover you for loss or stolen money or travel documents. Maximum amount payable for loss of Money is IDR 2,600,000/item.

Accidental Death & Disability

IDR1,300,000,000
 

Medical Expenses due to Accident & Sickness (Dental due to accident only)

IDR1,300,000,000
 

Post Journey Medical Expenses in Indonesia

IDR19,500,000
 

Trip Cancellation (30 days before departure day)

IDR65,000,000
 

Trip Curtailment

IDR32,500,000
 

Flight Delay

IDR650,000/6hrs
Max IDR6,500,000
 

Travel Misconnection

IDR650,000/6hrs
Max IDR6,500,000
 

Baggage Delay

IDR650,000/6hrs
Max IDR6,500,000
 

Overbooked Flight

IDR650,000/6hrs
Max IDR6,500,000
 

Checked In Baggage + loss

Max IDR13,000,000
(IDR6,500,000/item)
 

Damage or loss of golf equipment

IDR3,900,000
 

Hole in One

IDR2,600,000
 

Loss of Money & Travel Documents

Max IDR13,000,000
(Money IDR2,600,000)
 

24-hr Worldwide Medical - Emergency Assistance & Travel Advice Hotline

Included
 

Assistance - Emergency Medical Evacuation

Actual Cost
 

Home Content Due to Fire Only

IDR65,000,000
 

Personal Liability

IDR1,300,000,000
 

View Full Coverage

Cover you if you incur legal liability to a third party as a result of an incident overseas which result in death, bodliy injured, accidental property damage to a third party.

Cover you for unexpected and sudden sickness or injury overseas, which result in you needing to be moved to another location or returning to Indonesia for medical treatment.

Cover you each consecutive 6 hour of delay due to the late of arrival of your flight, which has resulted in you missing your connecting flight.

One-Trip : International for traveling less than 181 days
Schengen Region for traveling less than 32 days
Domestic for traveling less than 32 days

Annual : Maximum 90 days per trip for an unlimited number of trips within the policy year.

Adult : You must be an Indonesia resident to purchase this policy, including Non-Indonesia nationals, provided you have a valid Non-Tourist Visa to reside in Indonesia at the time of purchasing this policy.

Just Me / Group of Individuals : Cover at least 1 insured to a max of 9 insureds, aged 18 years to 85 years.

Me and My Spouse : Two adults, aged 18 years to 85 years

Me and My Family : Two Adults aged 18 years to 85 years and up to maximum of 3 children aged 6 months to 23 years.

Domestic : Malaysia, Singapore, Brunei, Thailand , Philippines, Laos, Vietnam, Myanmar, Timor Leste.

ASEAN : Malaysia, Singapura, Brunei, Thailand, Filipina, Laos, Vietnam, Myanmar, Timor Leste.

International : All countries outside of Indonesia.

Schengen Region : Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland , Vatican city.

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Domestic : All destination within Indonesia.

ASEAN : Malaysia, Singapura, Brunei, Thailand, Filipina, Laos, Vietnam, Myanmar, Timor Leste.

International : All locations outside of Indonesia.

Schengen Region : Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland , Vatican city.

Adult : You must be an Indonesia resident to purchase this policy, including Non-Indonesia nationals, provided you have a valid Non-Tourist Visa to reside in Indonesia at the time of purchasing this policy.

Just Me / Group of Individuals : Cover at least 1 insured to a max of 9 insureds, aged 18 years to 85 years.

Me and My Spouse : Two adults, aged 18 years to 85 years

Me and My Family : Two Adults aged 18 years to 85 years and up to maximum of 3 children aged 6 months to 23 years.

One-Trip : International for traveling less than 181 days
Schengen Region for traveling less than 32 days
Domestic for traveling less than 32 days

Annual : Maximum 90 days per trip for an unlimited number of trips within the policy year.

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Chubb Assistance

For 24-hour emergency assistance, call +62 (21) 5785 3296

 

Chubb Travel Insurance Customer Services

Hotline +62 1500 257

Mondays - Fridays, 08:30 a.m. - 5:30 p.m. Jakarta time (excluding public holiday)

Email travel.id@chubb.com

Contact Us

 

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator. Worldwide Office Locator

 

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